Privacy Policy

Effective Date: October 31, 2024

1. Introduction

Welcome to Caravan Hotel By EHM. We are committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and use our services.

2. Information We Collect

• Personal Data: When you register for an event, contact us, or engage with our Chat, we may collect your name, email address, IP address, and any additional information you choose to provide.
• Chat Data: If you use our chat service, we collect your name (if provided), email address, and IP address during the chat interaction.
• Booking Data: We use Exely’s booking engine for bookings, which may collect additional information such as your booking preferences, payment details, and contact information.
• Non-Personal Data: We collect browser type, device information, IP address, and browsing patterns using cookies and analytics tools like Google Analytics and Google Tag Manager.

3. How We Use Your Information

We use your information to:

• Process bookings and payments (via Exely)
• Send updates about your booking status
• Provide customer support through our chat
• Analyze website usage and improve our services (via Google Analytics and Google Tag Manager)
• Respond to inquiries and requests

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Third-party providers: For payment processing, email notifications, and website analytics (including Google Analytics and Google Tag Manager)
• Jivo Chat: For managing and maintaining customer communication
• Exely: For processing bookings and payments

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Website functionality and user experience improvement
• Traffic analysis through Google Analytics
• Managing tags and scripts using Google Tag Manager

You can disable cookies through your browser settings, which may limit some website functionalities.

6. Data Security

We take reasonable measures to secure your data. However, no internet-based service can guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your data
• Request deletion of your data

To exercise these rights, please contact us using the contact form on our Contact Us page.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the effective date updated.

9. Contact Us

Please contact us if you have any questions or concerns about this Privacy Policy.